'You do not have permission to access this resource' on AKO download

windows

Symptoms

AKO refuses to let you download ActivClient.

Likely cause

Wrong account type (volunteers, family, retirees, other branches cannot pull from AKO) or wrong browser.

Fix

1. Use the branch-appropriate download site listed on militarycac.com. 2. Use Internet Explorer for the registration step (not Firefox). 3. Navigate to https://www.us.army.mil rather than outdated AKO favorites. 4. Apply the IE configuration PDF.

Sourced from militarycac.com. Rewritten for clarity.

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