CACHelp

Use CAC on iPhone / iPad

Yes, you can authenticate to .mil sites and sign email from your iPhone or iPad with a Lightning or USB-C CAC reader.

~15 min · 4 steps

Stuck on a specific error? Describe it to the AI assistant for a tailored fix — or check our error code reference.

Steps

  1. 1

    Get the right reader

    You need a reader that supports iOS. Options: SCR3500 with iOS adapter, Thursby PKard Reader (Lightning), Identiv SCR3500-A with USB-C adapter for newer iPads. Bluetooth options exist but are flaky.

  2. 2

    Install DoD profile

    Download the DoD certs configuration profile from cyber.mil onto your iOS device (Safari handles this best). Settings → General → VPN & Device Management → install the profile. Trust it.

  3. 3

    Install a CAC-aware app

    For most use cases, install 'PIV' or 'PKard' from the App Store. These act as middleware between your reader and Safari / Mail.

  4. 4

    Authenticate

    Plug in reader → insert CAC → open Safari → navigate to .mil site → the app intercepts the cert request and prompts for your PIN.

Common problems

Reader not recognized

Most readers need a Lightning-to-USB adapter for older iPhones, or USB-C adapter for iPad Pro / newer iPhone 15+.

Cert not offered

Make sure the DoD certs profile is installed AND trusted under Settings → General → About → Certificate Trust Settings.