CACHelp

'Smart card was detected but is not the one required'

windows

Symptoms

After a CAC swap, OWA insists the wrong card is in the reader.

Likely cause

Old certs are still cached in the browser.

Fix

Apply slide 23 of the Making_AKO_work_with_Internet_Explorer PDF to clear old certs.

Sourced from militarycac.com. Rewritten for clarity.

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