CACHelp

OWA 'New' button does nothing on Windows 8.1

windows

Symptoms

Cannot start a new message in OWA on Windows 8.1 / IE11.

Likely cause

Browser-mode / document-mode mismatch.

Fix

1. In IE press F12 to open Developer Tools. 2. Set Browser Mode to any IE11 or compatibility mode down to IE7. 3. Set Document Mode to IE8 Standards or higher. 4. Retry.

Sourced from militarycac.com. Rewritten for clarity.

Didn't work, or need it tailored to your setup?

Ask the AI assistant