Cannot read encrypted email in mail.mil OWA
windows
Symptoms
Encrypted messages do not display in OWA.
Likely cause
OWA's S/MIME control is missing or out of date.
Fix
1. Add https://*.mail.mil to IE Trusted Sites first.
2. Open mail.mil in 32-bit IE only (NOT Edge, Chrome, Firefox, or any 64-bit IE).
3. Options > See All Options > Settings > S/MIME > 'download the S/MIME control'.
4. If the S/MIME page does not appear, uncheck the 'blind and low vision experience' under Accessibility.
5. Tools > Safety > make sure ActiveX Filtering is OFF.
6. Verify your @mail.mil address on the CAC at https://www.dmdc.osd.mil/self_service.
7. For a new CAC, run the Automatic Key Recovery process from a .mil network first.
8. Air Force users: see militarycac.com/smime.htm. Mac users: try github.com/af-vcd/mrs-smime.
Sourced from militarycac.com. Rewritten for clarity.
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