CACHelp

Cannot read encrypted email in mail.mil OWA

windows

Symptoms

Encrypted messages do not display in OWA.

Likely cause

OWA's S/MIME control is missing or out of date.

Fix

1. Add https://*.mail.mil to IE Trusted Sites first. 2. Open mail.mil in 32-bit IE only (NOT Edge, Chrome, Firefox, or any 64-bit IE). 3. Options > See All Options > Settings > S/MIME > 'download the S/MIME control'. 4. If the S/MIME page does not appear, uncheck the 'blind and low vision experience' under Accessibility. 5. Tools > Safety > make sure ActiveX Filtering is OFF. 6. Verify your @mail.mil address on the CAC at https://www.dmdc.osd.mil/self_service. 7. For a new CAC, run the Automatic Key Recovery process from a .mil network first. 8. Air Force users: see militarycac.com/smime.htm. Mac users: try github.com/af-vcd/mrs-smime.

Sourced from militarycac.com. Rewritten for clarity.

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