'Cannot connect to LDAP server / directory.us.army.mil'

windows

Symptoms

Outlook LDAP address book fails to connect.

Likely cause

Outdated DoD certs, or the LDAP connector password was not updated after an AKO password change.

Fix

1. Install the latest DoD certificates. 2. If you recently changed your AKO password, update the LDAP connector with the new password in Outlook's account settings.

Sourced from militarycac.com. Rewritten for clarity.

Didn't work, or need it tailored to your setup?

Ask the AI assistant