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Outlook keeps prompting for the wrong account on a Dual Persona setup

windows

Symptoms

Outlook keeps asking for credentials for a Dual Persona user.

Likely cause

AGM/Office mix of 64-bit and 32-bit components on mail.mil.

Fix

Follow Windows7DualPersonaAndOutlook.pdf from militarycac.com to align Outlook to the correct mailbox/identity.

Sourced from militarycac.com. Rewritten for clarity.

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