Encrypted message will not decrypt in OWA on Mac (cycle the message)

windowsmacos

Symptoms

OWA fails to decrypt the message; the cert/PIN prompt does not trigger.

Likely cause

OWA failed to bind to the CAC for that session.

Fix

1. Pull the CAC out, reinsert it. 2. Click a different email, then click back to the encrypted one. 3. Enter PIN when prompted - the message should decrypt.

Sourced from militarycac.com. Rewritten for clarity.

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