CACHelp

DTS 'Account could not be found or is locked'

windowsmacos

Symptoms

Login is refused with an account-locked or not-found error after a PCS.

Likely cause

Account is suspended between losing and gaining units.

Fix

1. Contact the gaining unit's DTS POC. 2. Have them 'Receive' you into the new unit in DTS.

Sourced from militarycac.com. Rewritten for clarity.

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