Azure Virtual Desktop stopped working on Mac

macos

Symptoms

AVD that previously worked on macOS now fails to authenticate after a Microsoft Remote Desktop update or password rotation.

Likely cause

Stored Identity Preferences in the login keychain point at stale Microsoft endpoints, or the Remote Desktop cache is corrupt.

Fix

1. Open Keychain Access > login > All Items. 2. Delete Identity Preference entries for https:// and https://certauth.login.microsoftonline.us. 3. Restart Microsoft Remote Desktop. If that fails: 4. Uninstall Microsoft Remote Desktop. 5. In Finder, hold Option, choose Go > Library > Caches, and delete the folder 'com.microsoft.rdc.osx.beta'. 6. Reinstall Microsoft Remote Desktop from the App Store and re-add the AVD workspace.

Sourced from militarycac.com. Rewritten for clarity.

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