CACHelp

Cannot connect Outlook desktop app to @army.mil from a home computer

windowsmacos

Symptoms

Adding @army.mil to Outlook fails; account add wizard errors out from any non-.mil/.gov network.

Likely cause

Army 365 is configured to refuse Outlook/MAPI/EAS access from networks outside .mil/.gov.

Fix

Use any of these supported paths: 1. Set Army 365 to forward to another .mil/.gov address (see militarycac.com/files/forwarding_ArmyMail.pdf). 2. Use a government-furnished mobile device. 3. VPN into a government network with a government laptop. 4. Use the unit's Citrix or AVD environment. 5. Use OWA on iPhone/iPad/Android with a mobile CAC reader. 6. Install Hypori on your personal device.

Sourced from militarycac.com. Rewritten for clarity.

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