Air Force Portal: 'Your CA was not recognized'

windows

Symptoms

AF Portal returns 'Your CA was not recognized. Contact your CSA/LAN support team for assistance with DoD certs.'

Likely cause

Conflicting DoD Root CA 2 certs from the Federal Bridge are installed.

Fix

1. Run the Cross Cert Removal Tool (linked from slide 15 of the AKO IE configuration PDF). 2. After removal, navigate directly to https://www.my.af.mil.

Sourced from militarycac.com. Rewritten for clarity.

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